Frequently Asked Questions

Unlike traditional fixed screens, retractable screens remain out of sight until you need them. They retract into a discreet housing when not in use—preserving your view as well as your home’s décor

You can contact your local authorized Phantom distributor for a quote.


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We do it for you! All of Phantom’s retractable screens are professionally installed by Phantom-trained professionals who will treat your home with care. So, you can sit back and relax and let the experts take care of the rest!

Our screens are made from extruded aluminum components and fiberglass or polyester mesh, which makes them very durable. In fact, we’re so proud of their quality that we offer an industry-leading limited lifetime warranty to give you complete peace of mind. If they’re well looked after and serviced regularly, our screens will last many years.

It depends on which material you choose: mesh, fabric, or clear vinyl. Whereas the vinyl is fairly water-resistant, fabrics and meshes with open weaves allow greater airflow and a tighter weave offers more protection.
If the wind is very strong, then the mesh may produce a “sailing” effect or escape its tracks. This can be easily rectified when the wind has dropped. For peace of mind, retracting the screens in very strong winds is always wise.

This depends on how many screens you order and what type, but most installations are completed within one day. A single door screen can usually be installed in under an hour. On the other hand, there are a number of installation options for our motorized screens, including fully recessed and surface-mounted so the installation time will vary by project.

That said, you will need to schedule your installation with your authorized Phantom expert, who will consider any manufacturing lead times when ordering your screens.

Depending on the mesh and fabric type, we can go up to 40′ wide with our motorized retractable screens. However, motorized screens are very customizable, so please reach out to your local Phantom rep-they’ll be happy to help you out.

Sure can! Match your screen’s frame and handle to your door, trim, doorframe, or dog—it’s totally up to you. Select from one of our standard color offerings or wood grain finishes. Can’t find a match? Supply us with a swatch of your preferred color, and we’ll be delighted to match it.

It all depends on what type of screen you’re looking for: size, color, mesh, handle, etc. If you tell your local Phantom pro what you’re looking for, they can provide you with more pricing information.

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The screens are made from extruded aluminum components and highly durable PVC coated fiberglass mesh or PVC coated polyester mesh.

It depends. Insect mesh tends to be more open and therefore allows more visibility, whereas solar and privacy mesh are more dense and may be more difficult to see through.

Yes! If you already have a Phantom door screen with a latching handle, you can upgrade to have the latch stop. Call your nearest authorized Phantom distributor at 1-888-PHANTOM (742-6866).

Latch stop is available on Phantom’s door screens with the latching handle – single, sliding patio or double door screens. So whether you have a Phantom screen on your front entry door, on the back sliding patio door, or double doors – latch stop can be used.

Don’t worry, it happens to the best of us. If you accidentally left the slider locked and closed the screen behind you, and you don’t have anyone to let you back in, there’s a simple solution:

1. Push in the mesh to give it some slack
2. Use the slack to allow you to reach in and move the slider up (to unlock it)
3. Unlatch and open the screen! Don’t forget to push the slider up so it doesn’t happen again.

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Our warranty is the best in the industry. If you have problems with our screens, we want to get them fixed for you right away.

Our limited lifetime warranty covers the screen components (not including the mesh) to the original purchaser for their lifetime in their home. As a bonus, we also include a labor warranty that covers the delivery and installation of the warranted components for the first 24 months.

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“Limited” means that our warranty doesn’t cover every single component. For instance, the mesh is excluded. But all of the warrantied components are guaranteed for life to the original purchaser of the product.

Lifetime means for life. Your life, if you’re the original purchaser of the screen. In other words, your children can inherit your Phantom screens, but not the warranty.

The process is simple.
1. Contact your local expert for service.
2. Include your proof of purchase with your claim details.
3. They’ll review the claim, examine the screen if necessary, and make service, repairs, and replacements as appropriate.

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Since it is already a lifetime warranty, you would also need to extend your life. And if you find a way to do that, we definitely want to hear about it.

While our mesh is not covered under warranty, it IS guaranteed for manufacturer’s defects. So you can feel reassured on that front.

No. The new owners can have your Phantom screens, but they can’t have your warranty.

Yes, the warranty is only applicable to the original installation of the product. Any alterations or modifications will void your warranty, including reinstalling it.

The warranty’s labor clause covers the delivery and installation of the warranted components for the first 24 months.

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The maintenance is minimal. Because the screens are retracted when not in use, they stay in their housings during wet and cold weather.
We recommend cleaning the screens once or twice a season to eliminate any small dust particles in the mesh: upon first use after winter is over, and at the end of the busy summer season. Use mild detergent and water to wipe them down gently.

Finally, regularly lubricating the tracks with Phantom’s greaseless silicone spray will ensure that the screen operates smoothly. (Note that this is a special type of dry silicone specifically intended for the screen, and using any other type of lubricant (e.g. WD40) could damage your screen.)

Contact your local Phantom expert. Fixing or replacing the screen yourself will negate the warranty.

Phantom’s screens are designed to blend in with your décor and become part of your home. Our warranty covers the screens for the original purchaser and the home’s lifetime. Removing your screen would negate your warranty.

To get support for your professionally installed screen, please contact your local authorized Phantom Screens expert at 1-888-PHANTOM.
Remember that our silicone spray is a special type of dry silicone specifically intended for the screen, and using any other type of lubricant (e.g., WD40) could damage your screen.

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Call your local rep at 1-888-PHANTOM, or search for them by postal or zip code using the link below.

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This depends on many factors, including your screen’s size, type, and location. Call your Phantom rep for more details.

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If you think you’re in need of a replacement part, call your local rep at 1-888-PHANTOM, or search for them by postal or zip code using the link below.

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Phantom Screens has always worked hard to bring you the best retractable screens in the industry. This means that we will occasionally retire products from our portfolio.

To get support for your professionally installed screen, please contact your local authorized Phantom Screens distributor or call 1-888-PHANTOM.

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Accidents happen! If it’s a gentle bump, chances are your screen will be perfectly fine. Our screens are built with enough flexibility in the mesh to prevent damage. However, if there’s more force in action, the mesh may pull away from the housing or track.

If this happens, call your local Phantom expert, who will be able to replace the mesh and service the screen to ensure it runs smoothly again.

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If you have a retractable door, window, or motorized screen with mesh:
Regularly clean the tracks of dirt and debris using a vacuum or a rag, and lubricate them with Phantom’s greaseless silicone spray.
Once or twice a season, clean the mesh and casing with water, mild detergent, and a soft brush—never use harsh chemicals or a pressure washer
If you have a motorized screen with vinyl:
Never wash the vinyl with a pressure washer. Instead, hose it down to remove salt or grit. Then wash it with a gentle soap using a soft cloth.
Remember that grit or particles will scratch the vinyl and cloud it.
Never use Rain-X, Pledge, or Plexus on your vinyl, they cause hazing and discoloration.
We recommend using high-grade polishes like IMAR Strataglass™ Polish or Collinite Insulator Wax to restore your vinyl’s sheen.

Read more Maintenance Tips

Oh no! Call us at 1-888-444-4142, and we’ll find the right resource.

We recommend using a vacuum or rag to clean your screen’s track. Plus, regularly lubricating the tracks with Phantom’s greaseless silicone spray will ensure that the screen operates smoothly. (Note that this is a special type of dry silicone specifically intended for the screen, and using any other type of lubricant (e.g. WD40) could damage your screen.)

We recommend cleaning the screens once or twice a season to eliminate any small dust particles in the mesh: upon first use after winter, and at the end of the busy summer season. Use mild detergent and water to wipe them down gently.